A tale of two service experiences

Used under CC0 license from https://pixabay.com/en/man-person-happy-waiter-worker-439040/

Let me say right off the bat that one experience was amazingly good, and the other strangely bad. But even the tale of the bad one isn’t a mere complaint; it’s insight into how you can easily compete against such.

First, the strangely bad

On the way to church this morning I pulled through McDonald’s. I usually get the Sausage McMuffin, at least partly because it…